Notice and Correction Procedure

Effective Date: March 3, 2026 · Last Updated: March 3, 2026

In plain language: If TrustChekr has flagged your website, phone number, email address, or other indicator as suspicious or high-risk and you believe this is incorrect, you can request a review using the procedure below. We take these requests seriously and will respond within 14 business days.

What is this procedure?

TrustChekr generates automated risk assessments based on pattern matching, open-source intelligence databases, artificial intelligence analysis, and community-submitted reports. Because these assessments are automated, errors may occasionally occur.

The purpose of this Notice and Correction Procedure is to provide a fair, transparent, and timely process for individuals and organizations to request review and correction of risk assessments they believe to be inaccurate.

This procedure complies with Canadian privacy law (PIPEDA) and the principles of procedural fairness.

What can be disputed?

You may submit a correction request regarding:

• A risk assessment or trust score assigned to your website, domain, or URL
• A risk assessment assigned to your phone number, email address, or IP address
• A risk assessment assigned to your cryptocurrency wallet address
• A community-submitted scam report that names your organization, product, or service
• Campaign intelligence that incorrectly associates your indicators with a known scam campaign
• Educational content that contains factual errors about your organization

This procedure cannot be used to remove content solely because it is negative or unfavourable. Only content that is factually inaccurate, misleading, or unlawful may be corrected or removed.

Who may file a correction request?

Only the following persons may submit a correction request:

• The owner or authorized representative of the website, domain, phone number, email address, or wallet in question
• A legal representative (lawyer or authorized agent) acting on behalf of the above
• A government agency or law enforcement body with jurisdiction over the matter

We may require proof of authorization before processing requests submitted by representatives.

Required information

To process your correction request, please provide the following:

1. Your identity — Full name, organization name (if applicable), and your relationship to the indicator in question (owner, representative, etc.)
2. Contact information — Email address and phone number where we can reach you
3. The specific indicator — The exact URL, domain, phone number, email address, wallet address, or other indicator that you believe has been incorrectly assessed
4. The TrustChekr page — A link to or description of the specific risk assessment, scam report, or content you are disputing
5. Explanation — A clear description of why you believe the assessment is inaccurate, including any relevant context
6. Supporting evidence — Documentation supporting your claim, which may include:
- • Business registration or incorporation documents
- • Domain ownership records (WHOIS)
- • SSL certificate information
- • Correspondence demonstrating legitimate business activity
- • Government licenses or regulatory approvals
- • Any other evidence demonstrating the assessment is incorrect
7. Proof of ownership — Evidence that you own or are authorized to act on behalf of the entity associated with the indicator
8. Desired outcome — A clear description of what correction you are requesting

Incomplete or unsubstantiated requests may be rejected. We will notify you if additional information is required.

How to submit a correction request

Correction requests must be submitted through one of the following channels:

Online: Submit through the feedback form on trustchekr.com

Website: trustchekr.com

Please include "Correction Request" or "Notice and Takedown" in the subject line or message to ensure your request is routed correctly.

How does the process work?

Receipt and acknowledgement

Upon receiving your correction request, we will send an acknowledgement within 5 business days confirming that your request has been received and is being reviewed.

Review and investigation

We will review the information and evidence you have provided, re-run our automated analysis where applicable, and may consult additional data sources to verify your claims.

Decision

We will make a determination based on the available evidence. Possible outcomes include: (a) correction or removal of the disputed assessment; (b) modification of the risk score; (c) addition of context or clarification to the assessment; or (d) rejection of the request with an explanation.

Response

We will provide a substantive written response within fourteen (14) business days of receiving your complete correction request. If additional time is needed due to complexity, we will notify you of the expected timeline.

Appeals

If you are unsatisfied with the outcome of your correction request, you may submit a new request providing additional evidence or information that was not included in the original submission. Appeals based on the same evidence without new information will not be reconsidered.

You also retain your rights under PIPEDA to file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca | 1-800-282-1376) if your request relates to personal information.

Community-submitted reports

TrustChekr allows users to submit scam reports. If your correction request relates to a community-submitted report:

• We will review the report against the evidence you provide
• If the report is determined to be false, defamatory, or malicious, we will remove it
• If the report reflects a genuine user experience, we may add context or a response from you rather than remove it
• We will not disclose the identity of the person who submitted the report

Anti-abuse policy

TrustChekr does not tolerate threats, abuse, harassment, or intimidation directed at our team, our users, or the individuals who submit scam reports.

This includes, but is not limited to:

• Threatening legal action solely to suppress legitimate scam reports or negative assessments
• Making unjustified claims for damages in order to have content removed
• Attempting to identify or retaliate against users who submitted scam reports
• Harassing, threatening, or abusing TrustChekr staff or representatives

We consider threatening or abusive behaviour a material breach of our Terms of Service. Such behaviour may result in immediate blocking of your account or access, reporting to the relevant law enforcement authorities, and refusal to process future correction requests.

Automated re-evaluation

Please note that even after a successful correction, TrustChekr's automated systems continuously re-evaluate indicators based on newly available data from security databases, community reports, and intelligence feeds. A correction does not guarantee a specific risk score in perpetuity.

If your indicator is subsequently flagged again due to new data, you may submit a new correction request following this procedure.

Good faith commitment

TrustChekr is committed to accuracy and fairness. We do not intentionally publish false or misleading risk assessments. Our goal is to protect consumers from fraud while treating all parties — including those whose indicators are assessed — with fairness and respect.

If we have made a mistake, we want to know about it and we will correct it promptly.